AI Follow-ups
Every lead contacted in 2 minutes. Every time.
Automated WhatsApp, email, and SMS sequences that engage every enquiry instantly — 24/7, multilingual, and integrated with your CRM so nothing falls through the cracks.
What we build
Instant, personalised, multilingual. In the patient's preferred channel.
Most clinics send one follow-up email and call it done. Most patients ignore it. Hair transplant patients are comparing multiple clinics simultaneously — and the clinic that communicates fastest, most helpfully, and most persistently across the channels the patient actually uses wins the consultation.
WhatsApp has a 98% open rate and a 45–60% reply rate for personalised messages — no other channel comes close. SMS reaches patients who ignore email. Email is where detailed procedure information and trust-building content lands best. The combination of all three, sequenced intelligently over 14 days, means no viable lead escapes the funnel.
Every message is written in the patient's own language, references their specific procedure enquiry, and comes from the clinic — not a generic automation platform. The patient experience is indistinguishable from an attentive human follow-up team.
PAM Clinic Assistant
typically replies instantly
Type a message
Channels
Meet patients where they are.
WhatsApp Business API
98% open rate — the highest of any channel
Branded templates, procedure-specific content
SMS
Re-engagement fallback with 90%+ read rate
Instagram DMs
Auto-reply for story replies and DM enquiries
Facebook Messenger
Meta Lead Ads form submission trigger
Web enquiry forms
Any form on your clinic website
The sequence
14 days. 6 touchpoints. Zero manual effort.
Instant first contact
2 minutes after the enquiry, the patient receives a personalised WhatsApp message in their language — acknowledging their enquiry, confirming what procedure they asked about, and asking one qualifying question (timeline or budget). This opens the conversation before any competitor responds.
Procedure information email
1 hour later, a branded clinic email delivers the specific procedure information the patient asked about — FUE overview, pricing range, what to expect at consultation. Not a generic newsletter. A specific, helpful resource that builds trust and keeps the clinic top of mind.
Consultation prompt
If the patient hasn't booked, a second WhatsApp follows at 24 hours. It shares a before/after result relevant to their hair loss type and includes a direct booking link for a free consultation. Frictionless — one tap to book.
SMS re-engagement
Patients who haven't opened the emails or replied to WhatsApp receive an SMS. Short, direct, personal: 'Hi [Name], we saved you a consultation slot with Dr. Hassan this week. Reply YES to confirm or NO to cancel.' High open rate. Often the message that converts a cold lead.
Social proof nurture
A curated selection of patient journey stories — real results, real recovery timelines, real consultants. This builds passive trust for patients who are still in research mode. No hard sell.
Final re-engagement
A final message referencing a limited availability slot or seasonal offer. If there is no response after this, the lead is scored down and placed in a long-term monthly nurture list — not deleted. Hair transplant decisions can take months. The sequence stays warm.
What you get
Deliverables
WhatsApp Business API setup and verification
6-touchpoint follow-up sequence (WhatsApp + email + SMS)
Multilingual message templates (40+ languages)
Make.com or n8n automation workflow build
CRM integration — lead status updates per touchpoint
Meta Lead Ads webhook integration
Google Ads offline conversion upload from booked consultations
Monthly sequence performance report (open rate, reply rate, booking rate)
FAQ
AI follow-up questions answered
Ready to follow up every lead within 2 minutes?
Book a free strategy call. We'll show you exactly what your current follow-up speed is costing you.